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An International Premier Online Luxury Beauty Destination
Delivery

Panache Cosmetics will endeavour to dispatch every order received within one working day.

In most cases, orders will be dispatched the same day.

A selection of delivery options are provided to best suit your requirements: 
 

Complimentary Delivery:

Complimentary UK Standard Delivery on all orders (2- 5 Working Days)
Complimentary Worldwide Delivery on all orders over £350.00 (2- 12 Working Days)

Delivery for the United Kingdom

Standard U.K Delivery: 
Standard U.K Delivery (1-3 Working Days) - £2.95

Next Day U.K Delivery: 
Orders for this service must be received and payment cleared by 3pm.

Next Day U.K Delivery - £ 6.95
Next Day U.K Delivery 09.00 hrs - £ 15.95

Same Day Concierge Service for London Orders:

We offer a same day Concierge delivery service to London postal codes via courier for a delivery charge of £18.00
Orders must be received and payment cleared by 2pm for London Same Day delivery.
We will dispatch London Same Day orders as a priority.
We also offer a Saturday service upon request.

Delivery for Europe: 
Saver (European Delivery) 2-7 Working Days - £10.00
DHL Express (Europe) 1-3 Working Days - £18.00

Delivery for Rest of the World: 
DHL Express (Worldwide) 2-7 Working Days - £23.00 

Non-EU orders are exclusive of VAT.

VAT (20%) will be removed from your order at checkout. 

Please Note:

Once your order has been dispatched, if applicable, you can obtain the parcel tracking number by viewing your order details. If you access the Royal Mail website: www.royalmail.com or DHL website: www.dhl.co.uk you will be able to use the tracking number to trace your package.

  • Next day means next working day. e.g orders placed on a Saturday will arrive the following Tuesday.

  • A signature is required from you when your order is delivered. Orders will only be delivered to the address you have stated when placing your order. Panache Cosmetics Ltd cannot be held responsible for any inaccurate addresses provided to us.In the event that you are not present when your parcel is delivered, the courier company will leave a calling card providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot..

  • The courier company shall attempt to re-deliver a maximum of three times, if your order has not been delivered after this time, your order will be returned to Panache Cosmetics Ltd and you will be refunded your order excluding shipping charges. We reserve the right to charge any cost of recovery of the order.

  • Please note that orders may be subject to security checks, which can cause delays in the processing of orders. We may need to contact you to carry out these security checks – if we are unable to reach you using the contact details provided it will delay the dispatch of your order.

  • Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

  • Shipping charges are non-refundable.

  • Delivery time is subject to product availability and, customs clearance and clearance of payment.

 
Customs and Import Duty

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.
If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost.

This may delay your delivery time as goods held at customs will be your responsibility, you will be liable to pay the necessary charges for local authorities to release the goods.

Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Panache Cosmetics to you.

In the unlikely event that your order is held by customs at the delivery country, Panache Cosmetics Ltd will assist the courier company in clearing your order as soon as possible. However Panache Cosmetics Ltd are unable to control the time it takes to clear such items and will not be held responsible for any delays incurred.

Service Updates / Country Restrictions:
Russia: Due to customs restrictions we are unfortunately unable to deliver to a residential address in Russia Via DHL Courier, we are only able to deliver to business addressees by this method.

We can deliver to a residential address in Russia Via Royal Mail International Signed For service, contact us for further information.

Customer Care

For any enquiries, please use the contact details below or view our FAQs

For mail orders please call: +44(0)845 603 6870
Lines are open
9.00 am to 5.00 pm (GMT), Monday - Friday.
10.00 am to 4.00 pm (GMT), Saturday.

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